Privacy Information Notice
Utilita Planet Pledge
Utilita Energy Limited (“Utilita” or “we”) is committed to the operation of fair processes in relation to the collection and use of personal information. This Privacy Information Notice explains how we will use your personal information in connection with our Utilita Planet Pledge promotion and is in addition to our terms and conditions for the draw which can be found at www.planetpledge.co.uk.
Utilita is the controller in respect of personal information used in connection with the operation and management of the Utilita Planet Pledge promotion. If you have any questions or concerns in relation to this Privacy Information Notice you can contact our Data Protection Officer at DPO@utilita.co.uk or write to Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh SO53 3QB.
Our processing of your personal information in connection with the Utilita Planet Pledge is separate to our processing to provide you with energy. Details of our Privacy Information Notice for our core business activities can be found at www.utilita.co.uk/terms.
1. WHAT INFORMATION WE USE IN CONNECTION WITH THE UTILITA PLANET PLEDGE
By signing up to take part in this promotion you are consenting to us processing your personal data for the duration of the promotion. This consent can be withdrawn at any time by calling our Customer Services Team, however, if you do withdraw consent you will be removed from the promotion and will not be eligible for any prizes.
The information that we process to operate the draw is taken from the information provided when you sign up to our mailing list on the Planet Pledge webpage i.e. your email address.
We only collect additional personal data from you if you are a winner in a draw as we may require some additional personal information from you to confirm your eligibility to claim the prize. This may include information contained in any proof of identity or proof of address that you provide to us, these documents may include some or all of the following information: a document identification number (e.g. passport number), date of birth, place of birth, gender, address, facial photograph, signature and account numbers.
We use this information to operate the Utilita Planet Pledge and identify you to award any prizes. We will also publish some information about you if you are a winner. Further details about publication of winner's details are contained in the Utilita Planet Pledge terms and conditions.
We may share your information with:
a third party who provides any individual prizes offered through the draw; and
industry partners, including our independent auditors and the Advertising Standards Authority.
2. KEEPING IN TOUCH WITH YOU
We may use your contact details to send you information by letter, email, text message or phone about the Utilita Planet Pledge, and any prizes that you may have won. We will contact you by electronic means unless you have told us this is not suitable for your needs.
If you do not want us to use your data in this way, tell our Customer Services Team.
3. HOW WE LOOK AFTER YOUR PERSONAL INFORMATION
Information we hold about you is stored on secure servers that are protected from external access using best practice in information technology. Staff access our systems by individual password protected schemes, which limit access to your data to those who need to use it to provide our services.
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that where we use certain service providers, we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
4. YOUR RIGHTS
Under Data Protection law you have rights to protect and look after your personal data.
You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.
You can prevent the use of your personal information for marketing purposes. You can set your marketing preferences by ticking the boxes on data collection forms. If you change your mind, please tell our Customer Services Team. Even if you refuse marketing, we will still contact you to advise you that you have won a prize and will not exclude you form a draw.
You can also ask:
that any inaccurate information we hold about you is corrected;
that we delete information about you in certain situations;
that we stop using your personal information for certain purposes;
that we don’t make decisions about you by completely automated means;
that personal data you have given us be provided to you in a common machine readable format, or sent to a third party where this is technically feasible.
The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will try to respond to a request to exercise your rights within 1 month.
If you are unhappy with the way we handle your personal information, please contact our Data Protection Officer at DPO@utilita.co.uk. We will try to address your concerns, you can also complain to the Information Commissioner who is the relevant regulatory body.
5. CHANGES TO THE PRIVACY INFORMATION NOTICE
Any changes that we may make to this Privacy Information Notice will be posted online or included in communications to you from time to time.